1. Agreement and acceptance
These Terms of Use govern access to and use of the Clinic Organizer application, website, and related services (the Service). By creating an account, installing the application, purchasing a subscription, or using the Service, the Clinic and each Authorised User agree to these Terms. If you do not agree, do not use the Service. If you use the Service for a Clinic, you confirm that you have authority to accept these Terms on that Clinic's behalf.
2. Access and account security
Subject to these Terms and an active subscription, we grant the Clinic a limited, non-exclusive, non-transferable, revocable right to allow its Authorised Users to use the Service for its internal clinic-management purposes. The Clinic is responsible for every action taken through its account, for assigning appropriate access levels, and for keeping credentials, devices, and recovery details secure. Access must not be shared with unauthorised people.
3. Clinic responsibilities
The Clinic is solely responsible for the accuracy, completeness, and lawful collection, use, and disclosure of all data it enters or uploads. This includes obtaining required patient notices and consents, maintaining required clinical records, responding to patient requests, verifying the identity and authority of its staff, and complying with all professional, healthcare, privacy, employment, tax, and consumer-protection requirements that apply to its practice.
4. Acceptable use
You must not use the Service unlawfully or in a way that could harm patients, other users, us, or the Service. You must not attempt to gain unauthorised access, bypass access controls, probe or test security without permission, interfere with service availability, introduce malicious code, copy or reverse engineer the Service except where law cannot prohibit it, scrape data, impersonate another person, or upload content you do not have the right to use.
5. Subscriptions, payments, and refunds
Subscription availability, price, billing period, renewal, cancellation, and access are shown at the point of purchase. Depending on how you subscribe, payment is processed either by the app store you purchased through or by an authorised payment provider acting on our behalf; in neither case do we receive or store your full payment-card details. Purchases made through an app store are governed by that store's applicable terms and policies, which control payment processing, cancellation, and refunds for those purchases; we do not control a store's billing decisions, and refund requests for such purchases must be made to the store rather than to us. Where a subscription is purchased directly from us, a Clinic subscribing for the first time may request a full refund within 14 days of that first payment by contacting support; an approved refund is returned to the original payment method, normally within 14 business days of approval, and access under that subscription ends when the refund is issued. After that period, and for every renewal and every subsequent subscription term, fees are non-refundable except where required by law. Cancelling stops the next renewal but does not refund the current term, and access continues until the end of the period already paid for. Access may end or be limited when a subscription expires, is cancelled, or payment is reversed, charged back, or fails.
6. Availability and changes
We may maintain, modify, suspend, or discontinue any part of the Service, including to address security, legal, technical, or operational needs. We do not guarantee that the Service will be uninterrupted, error-free, compatible with every device, or available in every country at all times. The Clinic must maintain its own appropriate procedures and records for continuity of care and business operations.
7. No medical, legal, or financial advice
The Service is an administrative and record-management tool only. It does not diagnose, prescribe, recommend, or verify treatment; make clinical decisions; provide emergency services; replace professional judgment; or guarantee clinical, financial, or operational outcomes. The Clinic and its licensed professionals are solely responsible for all patient assessment, treatment, decisions, advice, records, and emergency response.
8. Ownership and feedback
The Service, including its software, design, trademarks, content, and underlying technology, is owned by Clinic Organizer or its licensors and is protected by applicable intellectual-property laws. These Terms grant no ownership rights to the Clinic. The Clinic keeps ownership of the data it enters, and grants us only the rights needed to operate, secure, support, and improve the Service. If you provide feedback, you allow us to use it without restriction or compensation.
9. Suspension, closure, and data
We may suspend or restrict access immediately if we reasonably believe there is a security risk, misuse, non-payment, legal risk, or breach of these Terms. A Clinic may request closure by emailing contact@clinicorganizer.online from an authorised account email. Before closure, the Clinic should export data it is required to keep. Account data is handled under the Privacy Policy, including the up-to-one-year retention period after closure or expiry.
10. Disclaimers and limitation of liability
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We do not warrant that the Service will meet every requirement, prevent all loss, or be free of defects or security incidents. To the maximum extent permitted by law, Clinic Organizer will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of data, profits, revenue, goodwill, business opportunity, or patient records. Our total liability arising from or related to the Service will not exceed the amounts paid by the Clinic to Clinic Organizer for the Service during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
11. Clinic indemnity
To the maximum extent permitted by law, the Clinic will defend, indemnify, and hold Clinic Organizer harmless from claims, losses, liabilities, costs, and reasonable legal fees arising from the Clinic's data, patient care, professional conduct, failure to obtain required permissions, violation of law, misuse of the Service, or breach of these Terms by the Clinic or its Authorised Users.
12. Changes, mandatory rights, and contact
We may update these Terms by publishing a revised version with a new effective date. Continued use after the effective date means acceptance of the updated Terms to the extent permitted by law. If mandatory law gives the Clinic or an Authorised User rights that conflict with a provision of these Terms, that mandatory law prevails only to the required extent. If any provision is unenforceable, the remaining provisions remain in effect. These Terms and the Privacy Policy are the entire agreement about the Service unless a written agreement states otherwise. Questions may be sent to contact@clinicorganizer.online.
Important: Clinic Organizer is a clinic-management tool. The Clinic remains solely responsible for patient care, professional decisions, and compliance with laws that apply to its practice.
Effective date: 13 August 2026